Delivery options ignored

This is my fourth time ordering from Picard, and once again I cannot set delivery preferences on the Xter logistics tracking page (I have reported this months ago, but still nothing was done about it, which is very disappointing).

[Portkod] and [Leave outside the door] options are NOT saved after clicking [Submit changes], and revert back to nothing (for Portkod) and No (for Leave outside the door).

I am hesitant to place further orders. I want to be able to specify that items should be delivered outside my door, so I can avoid any unnecessary interactions (quite important nowadays).
Andrei Rapportera olämpligt innehåll


  • Hi Andrei, can you please send this in a mail to me, so a can forward it to hemleveransen?

    Terese Johansson
  • Hej Terese. Unfortunately sending an email to the address [] you provided results in the mail delivery failure message below:

    Hello [redacted]

    We're writing to let you know that the group you tried to contact (kontakt) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

    * You might have spelled or formatted the group name incorrectly.
    * The owner of the group may have removed this group.
    * You may need to join the group before receiving permission to post.
    * This group may not be open to posting.

    If you have questions related to this or any other Google Group, visit the Help Center at

    Thanks, admins
  • The email address you provided replies with a delivery failure (I tried attaching it here, but apparently my reply is awaiting moderation now)
  • Hi, I recived your email and have forward it to our homedeliveryservice.

    Terese Johansson
  • Just found another issue: Trying to track the order using the Spårningsnummer on the order page results in an error on an APC Postal Logistics webpage: 'An error occurred. Please check if your shipment barcode is correct and try again.'

    I would say the experience is not good at all, since now I have to stay at home wondering when the delivery will happen, instead of being able to plan my evening accordingly.
  • Hi Andrei, I have forward this to our homedelivery.

    Terese Johansson

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